Frequently Asked Questions
To help you move faster and make decisions with confidence, we’ve collected the most frequently asked questions from our partners — covering MOQ, customization, file formats, production process, lead time, certifications, and more. If you don’t find what you’re looking for, feel free to reach out anytime. Our team will respond promptly and support you with clear, practical answers.
Less than 50,000pcs: Within 30 days.
More than 50,000pcs: Negotiable.
We usally start with the payment terms: T/T, 30% as deposit and 70% against copy of BL.
Yes,we can help to open a new mould for you, please send us your 3D drawings and all the details. About the mould cost, it will be refunded once your shipped qty reach to 100000pcs as negotiated.
The cost differs from different processing and patterns. Please advise your order details, we will check the cost asap.
Please contact us by email or whatsapp, we will send our catalogs asap.
Pls kindly prepare the artwork in Al, CDR, EPS format.
Red, blue, green, transparent or customized color.If customized color, please provide the PANTONE number.
To prolong the service life of water bottles, please use perishable veveranges such as slurries and soda not exceed 12H.
Do not use hard brushes or abrasives to clean the cup body. The cup cover should not be exposed to the high temperatire for a long time. Poison can cause deformation.
The tea bag inside the insulated cup is used as a desiccant(prohibited for consumption) to remove moisture and odors.
Meanwhile, it is also safer. Plese read the product manual carefully before use.
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