Frequently Asked Questions
To help you move faster and make decisions with confidence, we’ve collected the most frequently asked questions from our partners — covering MOQ, customization, file formats, production process, lead time, certifications, and more. If you don’t find what you’re looking for, feel free to reach out anytime. Our team will respond promptly and support you with clear, practical answers.
Current category: Samples Policy
We usually provide existing samples for free, but a little sample charge for custom designs. Samples charge is refundable when the order is up to a certain quantity.
Existing samples can be sent out 2-3 days. Customized samples take about 10 days depending on your customization.
We usually send samples by FEDEX, UPS, TNT, or DHL. If you have a carrier account, it will be fine to ship with your account, if not, you can pay the freight charge to our Paypal, we will ship with our account.
© SunriseBottles 2026