Frequently Asked Questions
To help you move faster and make decisions with confidence, we’ve collected the most frequently asked questions from our partners — covering MOQ, customization, file formats, production process, lead time, certifications, and more. If you don’t find what you’re looking for, feel free to reach out anytime. Our team will respond promptly and support you with clear, practical answers.
Current category: After-Sales & Support
Please contact us by email or whatsapp, we will send our catalogs asap.
To prolong the service life of water bottles, please use perishable veveranges such as slurries and soda not exceed 12H.
Do not use hard brushes or abrasives to clean the cup body. The cup cover should not be exposed to the high temperatire for a long time. Poison can cause deformation.
The tea bag inside the insulated cup is used as a desiccant(prohibited for consumption) to remove moisture and odors.
Meanwhile, it is also safer. Plese read the product manual carefully before use.
© SunriseBottles 2026